Terms and Conditions

Experience Ticketing Ltd is committed to preserving the privacy of all users of experienceticketing.com and Experience Ticketing Scanner App. Please read the following privacy policy to understand how we use and protect the information you provide.

By browsing and using our website and application, you agree to this policy governing your use of the website. You must not use our website if you do not accept this policy.

This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites.

We may change our privacy policy from time to time without notification, and you should regularly review this policy when you visit our Site.

1. Information that we collect from you

We collect information about your usage of the Site, as well as information about you, from emails, phone calls or letters you send to us. We will only use any such information in accordance with the terms of this privacy policy.

2. Use of your Information

We will only use your information for the following purposes:

  1. to enable us to provide you with access to all parts of the Site and to allow you to download information and materials from the Site;
  2. to produce reports, statistics and analysis of the types of people who access the Site;
  3. to administer, support, improve and develop our Site

3. Disclosure of your Information

We follow strict guidelines in storing and disclosing the information you have given us to prevent unauthorised access. We comply with the laws of the countries in which we operate.

Certain personal information you provide to us is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not seek any sensitive personal data other than that which is reasonable and necessary for the purposes sought.

By providing us with the requested information, you are giving us your explicit consent to collect, process, disclose, transfer or store your Sensitive Personal Data for processing orders for goods/services.

We do not disclose your personal data to any third party except to the extent that we may disclose your personal data to third parties (whether in the U.K. or elsewhere) for the purposes of processing orders made by you for goods or services from us.

Please note that this may include the transfer of your personal data to one or more countries outside the U.K.

By using the website, you consent to third parties having access to your personal data, Including those outside the European Economic Area (EEA). You understand and accept that if your data is disclosed to third parties outside the EEA, those parties may be based in territories that may not have sensitive data protection provisions in law. Every effort will be made to ensure that your data is processed solely to provide you with a newsletter or other email update or in connection with a competition/promotion. We will attempt to ensure that your data is held safely.

4. Cookies

Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Site. Cookies make it easier for you to log on to and use the Site during future visits. They also allow us to monitor website traffic and personalise the Site's content for you. You may set up your computer to reject cookies by, although, in that case, you may not be able to use certain features on our Site.

We and our partners use Cookies on this Site to improve our service, perform analytics, personalise advertising, measure advertising performance, and remember website preferences. By using the Site, you consent to these Cookies. For more information on Cookies, including how to manage your consent, visit our Cookie Policy.

5. Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

6. Accessing and Updating

You are entitled to see the information held about you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. Changes to our Privacy Policy

Any future changes to our privacy policy will be posted to the Site. This Privacy Policy was last updated on 10th October 2022.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the following:

Experience Ticketing Ltd
Bussey Building
133 Rye Ln
London
SE15 4ST